How are returns handled differently when comparing quality concerns or customers changing their minds?

If an issue arises due to our error, we will take full responsibility and handle it at no cost to you. However, if a customer wishes to exchange or return the product as they have ordered incorrectly or changed their mind, they must place a new order; this process is up-to you. Should any item be returned back to us, one of our team members will contact you regarding the situation - your only expense being that of shipping costs for returning it once more. Unfortunately should these items remain unclaimed after 30 days then donation to charity is necessary.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

If the package has been marked as delivered by the carrier but your customer claims they haven't received it yet, Southern Print and Press cannot assume responsibility for any reshipping or refunding costs. In this scenario, customers should contact their carrier to see if any additional details were left behind in an obscure location at their address.

Should your customer not be able to locate their package, a new manual order will need to be placed. Unfortunately, filing claims with shipping carriers is something that we are unable to help you with now; however, it is our hope that this service will become available in the future!

If something arrives damaged, send a photo of the damaged goods to Matthew@SouthernPrintnPress.com for resolution.